Refund policy
REFUND POLICY
At Timberglo Sauna Ltd., each sauna is built specifically for you. Because of this, all orders are final and non-refundable.
However, your investment is protected — we stand behind our craftsmanship and encourage you to review our Warranty page for full details on coverage and support.
Order Changes
If you need to make changes to your order, please contact us as soon as possible.
We will do our best to accommodate changes prior to production, however, once your sauna has entered production, modifications may no longer be possible.
Delivery & Installation
Our team ensures that each sauna is delivered and installed with care. It is the customer’s responsibility to ensure that:
- Site access requirements are met
- A proper foundation is prepared
- All pre-delivery conditions are satisfied
Failure to meet these requirements may result in additional charges or delays.
Warranty & Support
While we do not offer refunds on custom-built saunas, we stand behind the quality of our products.
For details on coverage, repairs, and support, please visit our Warranty page.
Questions or Concerns
If you have any questions about your order, we’re here to help.
Please contact us and we’ll be happy to assist you.