FAQ
Frequently Asked Questions
Buying a sauna is a big decision—we’re here to make it simple. Below are answers to the most common questions about our saunas, delivery, and installation.
Product Information
What types of saunas do you offer?
We offer high-quality barrel, cabin, and modern saunas, available in both wood-fired and electric options.
What wood do you use?
Our saunas are crafted from premium wood selected for durability, performance, and natural beauty.
How many people fit in the sauna?
Depending on the model, our saunas comfortably fit between 2–6 people.
Can I customize my sauna?
Yes! We offer customization options including size, windows, heaters, and layout.
Heating & Performance
How hot do your saunas get?
Temperature varies depending on the heater and usage, but our saunas are designed to reach optimal sauna temperatures for a full sweat experience.
Wood-fired or electric—which is better?
Wood-fired saunas offer a traditional experience with higher heat, while electric saunas provide convenience and easy control.
How long does it take to heat up?
Wood-fired saunas typically take 30–60 minutes, while electric saunas heat up in 20–40 minutes.
Delivery & Installation
Do you deliver?
Yes, we deliver throughout Ontario and surrounding areas.
What do I need to prepare before delivery?
A level base such as gravel, concrete, or a deck is required prior to delivery.
Do I need a permit?
Permit requirements vary by municipality. We recommend checking with your local building authority.
How is the sauna delivered?
Delivery is typically completed using a trailer and skid steer for accurate placement.
Base & Site Preparation
What size base do I need?
Each sauna model includes recommended base dimensions on its product page. Refer to the product description provided for exact sizing.
What type of base is best?
We recommend a level gravel pad, concrete pad, or properly supported deck.
Does the ground need to be level?
Yes—this is essential for proper installation, drainage, and long-term performance.
Payment & Ordering
Do you require a deposit?
If you choose this option at checkout then yes, a deposit is required to secure your order, with the remaining balance due prior to delivery.
Do you offer financing?
Yes! We offer financing through Affirm, allowing you to pay over time.
How long does it take to receive my sauna?
Lead times vary depending on demand and customization, but typically barrel saunas from 4-6 weeks and other types of saunas 6-8 weeks.
Maintenance & Care
Do I need to treat or seal the wood?
We recommend treating the exterior to protect against weather and extend the life of your sauna. If you would like us to do this for you (extra $), please contact us.
How do I clean the sauna?
Simple cleaning with mild soap and water is all that’s needed.
How long will my sauna last?
With proper care and maintenance, your sauna will last for many years.
Still Have Questions?
We’re here to help.
Call or Text: 519-301-8401
Location: View one of our most popular barrel saunas at Stratford Home Hardware, or by appointment at our location near Stratford.
Contact: Reach out anytime and we’ll guide you through the process